The personal data we process varies depending on the reason we interact with you.

a) If you interact with us via the CONTACT form on our website, we collect email, telephone, profession, state and city, so that we can provide the requested service or clarifications.
b) We may process personal data such as name and contact information when we want to contact potential customers who have expressed interest in products we offer.
c) Our customers are registered in our relationship database so that we can meet legal and tax requirements, and to provide support, guidance and guarantee service. For this purpose, we collect registration data such as full name, identification documents and contact information;
d) If you provide services to us, we will collect data that allows us to contact you and execute the contract, such as name, identification documents and contact details.
e) We may also collect images in photos and videos of people who access our establishments, which happens through the electronic monitoring and surveillance systems adopted for site security and people protection purposes.
f) If you are our employee, we collect registration data to execute the contract and to comply with legal obligations, such as registration data, identification documents and professional information.
g) We also collect data from professionals who apply for vacancies at Mohawk Brasil to evaluate the filling of positions and to form talent banks. For this purpose, we collect registration data such as name and identification document, professional and contact information.

Sensitive personal data is information relating to an identified or identifiable natural person that may generate some type of discrimination. We only collect sensitive data from employees to comply with our legal duties and contractual obligations, within the hypotheses of legitimacy provided by law:
(a) protection of the life or physical safety of the holder or third parties;
(b) guaranteeing fraud prevention and security of the holder, in the identification and authentication processes of registration in electronic systems;
(c) regular exercise of rights, including in contract and legal proceedings;
(d) compliance with legal or regulatory obligations by the controller;
(e) execution of the contract or preliminary procedures;

The processing of collected data will occur in full compliance with Brazilian data protection legislation and in compliance with the purposes below:

a) Enable interaction with partners through partnership and loyalty programs, allowing them to have access to experiences related to Mohawk Brasil’s area of activity.
b) Allow communication with customers through service channels to resolve doubts, provide clarifications or establish a contractual relationship.
c) Forward institutional and promotional content that we understand may be of interest to our customers or those interested in our products.
d) Compliance with legal obligations or court orders.
e) Fulfillment of contractual obligations or preliminary contract negotiations.
f) Evaluate whether a candidate’s profile meets job vacancy requirements.
g) Carry out the admission of employees, with subsequent registration in the system, as well as allow the execution of contracts with employees and third parties, complying with the due legal obligations.
h) Establish the safety of people who work directly or indirectly for Mohawk Brasil and those who visit us.

Personal data processed by Mohawk Brasil is protected against improper access, loss, theft or modification, by adopting technical and managerial information control and security measures. These controls range from managerial measures such as privacy policy and confidentiality obligations, to technical measures such as controlling access permission to systems, auditing activities, detection tools and response to intrusion attempts, among others.

Despite these measures, Mohawk Brasil is not responsible for the misuse that its customers, providers, followers and collaborators may make of their own data, nor for the bad faith of third parties, exempting itself from the duty to repair damages resulting from incidents of security or data breach caused by intrusions, failures or defects, unless proven to be caused by culpable or deliberate conduct by Mohawk Brasil itself.

Personal data processed by Mohawk Brasil is stored in systems and platforms aimed at managing the internal activities of our teams. These systems have access controlled by access limitation rules only for employees who need to use them to carry out the declared purposes.
We may use data processing services from suppliers located outside the country. Mohawk Brasil makes sure that any international data transfer meets our security requirements and the privacy rules provided for in Brazilian legislation.

The data processed by Mohawk Brasil is shared with employees in internal areas responsible for carrying out the purposes declared and supported by law. All of our employees are committed to confidentiality and must follow our privacy and information security policies.
Mohawk Brasil may also share personal data with its controlling company and other Group companies, based in the countries where the Mohawk Group operates.

The processing of personal data will occur for periods that vary according to the purposes and hypothesis of processing. Data storage, as a rule, lasts for the time necessary to comply with legal obligations, for the execution of contracts, and for possible use in the regular exercise of rights in judicial and/or administrative proceedings.
If you are not a customer, do not have an employment or service provision contract, and are engaged only for the purposes of commercial interaction and receiving content, your data will be processed for an indefinite period of time, based on the expectation of meeting legitimate interests. You may request cancellation or interruption of treatment at any time.

Cookies are files sent and installed in users’ browsers. The cookies allow the identification of IP address, browser type, device type, length of visit, personal preferences, pages visited, among other information.
Our page uses Google Analytics cookies so that we can generate site relevance in search engines. To learn about this tool, visit Google’s Privacy Policy:
Google – https://policies.google.com/privacy?hl=pt#about

Oferecemos canais de comunicação e interação por meio das redes sociais. Neste caso, em relação ao tratamento dos seus dados pessoais, atuamos como controlador conjunto com o Facebook, Instagram, Linkedin e Twitter. Portanto, recomendamos que você leia o aviso de privacidade de cada uma delas para entender como tratam os seus dados pessoais:

Facebook – https://www.facebook.com/policy.php
Linkedin – https://www.linkedin.com/legal/privacy-policy
Twitter – https://twitter.com/pt/privacy
Instagram – https://pt-br.facebook.com/help/instagram/519522125107875

Mohawk Brasil is committed to complying with the rights of holders of personal data.
According to the Law, holders have the right to:

a) Request confirmation and access to the personal data processed;
b) Request correction, complementation or updating of data;
c) Request the anonymization, blocking or deletion of unnecessary, excessive or processed data that does not comply with the LGPD;
d) Request the portability of your personal data to another service or product provider, upon express request, in accordance with the regulations of the national authority, observing commercial and industrial secrets;
e) Request the deletion, at any time, of data processed based on the holder’s consent;
f) Revoke consent.

If you want to know more about your rights, or would like to exercise any of these rights, we provide the contact details of our head of privacy: privacy@mohawkbr.com.

Our Privacy Notice may be updated at any time to reflect changes in our data protection practices. We invite our customers, partners, employees and friends to visit this notice periodically.
Relevant changes will be communicated via direct contact. If you have any questions, please contact us by email: privacy@mohawkbr.com.

To request clarifications, register doubts and make requests of any nature related to the processing of personal data and the terms of this Privacy Notice, Mohawk Brasil is available for contact via email: privacy@mohawkbr.com.